Shipping and return policies for MR BONGO

Shipping Info

• All orders are shipped within 48 hours during the week, and all weekend orders are shipped on a Monday. Pre-ordered items will ship on or around official release date.

• If you require Tracked, Signed For or Insured postage, please email customercare@mrbongo.com when you make an order.

• We use Royal Mail for our shipping and do not make profit on postage and packaging rates.

• We are unable to redirect orders once items have been dispatched

• If you are making a very large order we might be able to find a cheaper way to send it to you, so please email customercare@mrbongo.com or call us on +44 (0) 1273 600546 before placing it

• Our mail order department is open from 9-5pm (GMT) Monday to Friday

International Duties & UK VAT

If you are a non-UK customer, your package may be subject to duties when it arrives in your country. Unfortunately, we have no way of predicting these charges, as they differ significantly from country to country and are a matter between you and your government that you are responsible for. Since you are a citizen of your country, and are importing the goods yourself. Further information on this matter may be attained from your local customs office.

You should also be aware that some local customs offices may charge a "handling fee" in addition to the duties. Any postage price you pay to Mr Bongo covers the full cost of shipping the goods to you.

We cannot list the shipment as a "gift" on the customs form (even if you are giving the goods to someone as a 'gift') as we are a commercial operation and you have paid us for the products. Sorry, we don't have a choice there.

All prices include UK VAT at the current rate. A VAT receipt is available upon request from customercare@mrbongo.com - please include your order number.

Return Policy

Goods proven damaged on receipt will be replaced by Mr Bongo

They must arrive back at Mr Bongo warehouse as shipped (unless a photo is provided before shipping) 14 days from receipt.

Items should be returned in their original packaging to ensure they are adequately protected in transit and the cheapest shipping option used, then we can refund you the cost.

Please contact customercare@mrbongo.com or call +44 (0) 1273 600546 for further information.